QRoute QCare
Your new QRoute system comes with our comprehensive QCare support package. This gives you tech support assistance, free updates to QRoute for a year and other valuable benefits.
We also have a premium support package called QCare Plus that has all of the benefits of QCare plus more features:
- Priority response time
- Available weekend and evenings support (at a premium)
If you would like to sign up for this with your initial install, please check the box below.
You may find it helpful to acquire additional support hours. If so, you can also order them on this screen.
| Feature |
QCare |
QCare Plus |
No Plan |
| New system hours |
1.5 |
1.5 |
N/A |
| Hours of support included (yearly) |
1 |
1 |
0 |
| Response time |
6 hours (max) |
2 hours (max) |
As available |
| Weekends / after hours |
Not available |
Available at 50% premium |
Not Available |
| All QRoute software upgrades |
Included |
Included |
Not included |
| Quarterly Newsletter |
Included |
Included |
Included |
| On-line access to manuals |
Yes |
Yes |
Yes |
| On-line access to training videos |
Yes |
Yes |
No |
| Annual fee for base package |
$250 |
$275 |
0 |
| Annual fee for additional user licenses |
$125 |
$125 |
0 |
| Signup fee |
$100 |
$100 |
0 |
| Upgrade from QCare |
$0 |
$75 |
N/A |
| Block Hours1 |
$200 / 2.5 hours |
$250 / 2.5 hours |
$240 / hour.
Minimum one hour. |
| Programming charge |
$150 / hour |
$150 / hour |
Not available |
| Advanced Communications (Annual Fee) |
$100 |
$125 |
|
How we bill for the plan. We bill our support and backup plans each quarter for a year at a time. You will be billed about 45 days before the end of the quarter that your plan will expire. You must pay this by the start of your new support year to maintain continuity and carry over your hours. Your plan is for a one year period.
This plan is effective February 22, 2012.
